AI Infrastructure for Healthcare Practices
Automate patient intake, calls, and WhatsApp without recording sensitive conversations. GDPR-ready, DPA/AVV available.
Healthcare practices face overwhelming communication demands
Every missed call, delayed callback, and administrative burden impacts patient satisfaction and practice efficiency.
Missed Calls During Busy Hours
Peak hours mean patients reaching voicemail. Each unanswered call is a potentially missed appointment or frustrated patient.
Patients Waiting for Callbacks
Callback lists pile up. Patients wait hours or days to hear back about appointments, prescriptions, or questions.
Staff Overwhelmed with Admin
Front desk staff spend their day on phones instead of patient care. Scheduling, confirmations, and reminders consume hours.
No-Shows and Scheduling Gaps
Forgotten appointments create gaps in schedules. Manual reminder calls are time-consuming and inconsistent.
Complete patient communication automation
AI-powered voice and messaging that handles patient requests, books appointments, and keeps your staff focused on care.
Voice AI for Patient Calls
Handles intake, appointment requests, and prescription queries. Natural conversations that feel human.
WhatsApp Communication
Patients message when convenient. AI responds instantly with appointment options and information.
Structured Data Capture
No recordings needed. AI extracts request type, urgency, and callback info as structured data.
Automatic Booking
Direct calendar sync. Appointments booked in real-time based on your availability rules.
Reminder System
Automated confirmations and reminders via call, SMS, or WhatsApp. Dramatically reduce no-shows.
Urgent Case Escalation
AI identifies urgent requests and immediately escalates to staff with prioritized summaries.
Built for healthcare privacy requirements
We understand healthcare data sensitivity. Our system is designed from the ground up for GDPR compliance with clear data processing agreements.
GDPR Role Clarity
Your practice is the data controller. LSM Agents operates as processor under Article 28 GDPR.
DPA/AVV Available
Full data processing agreement ready for signature. Compliant with German healthcare standards.
No Call Recording Option
We can operate without recording conversations. Only structured data is captured and stored.
Data Minimization
We collect only what is necessary. Request type, urgency, and callback information.
EU Hosting Available
Data stored in European data centers. German hosting option for maximum compliance.
GDPR Compliant
Healthcare-grade data protection
From patient contact to booked appointment
A seamless flow that handles patient communication automatically while keeping your team informed.
Patient Contacts
Patient calls your number or sends a WhatsApp message
AI Qualifies
AI identifies request type: appointment, prescription, question, or urgent
Booking or Capture
Appointment booked automatically or patient info captured for follow-up
Staff Summary
Your team receives structured summary with all relevant information
Confirmations Sent
Patient receives confirmation and reminder before appointment
Analytics
Track performance, optimize workflows, measure outcomes
Results you can track and measure
Our healthcare module delivers measurable improvements across key practice metrics.
Response Time
Instant patient response eliminates wait times and callback queues
Booking Conversion
Track how many inquiries convert to booked appointments
No-Show Reduction
Automated reminders significantly decrease missed appointments
Staff Time Savings
Hours freed from phone duty redirected to patient care
Start Your Healthcare Pilot
See how AI patient communication works for your practice. Full setup, training, and support included.
Healthcare-specific questions answered
Do you record patient calls?
We can operate without recording. We capture structured data (request type, urgency, callback info) rather than audio. This approach minimizes data while still enabling efficient patient handling.
Is this GDPR compliant?
Yes. The practice is the controller, LSM Agents is the processor with DPA/AVV under Article 28. We provide full documentation and are ready for compliance audits.
Does it book appointments automatically?
Yes, within rules you define. You can require human confirmation for certain appointment types or allow full automation for routine bookings. Your calendar, your rules.
What about urgent cases?
The AI identifies urgent requests based on keywords and context. These are immediately escalated to staff with structured summaries and prioritization. True emergencies are directed to emergency services.