Industries · Medical Practices
Medical practices: KI-Telefonassistent, DSGVO-konform, DSK-konform — built in Berlin.
Voice agent that triages, books, and routes — without recording calls. Following DSK Positionspapier 16/06/2025 + DSGVO Art. 9 + EU AI Act Article 50. EU-only data flows. AVV signed before patient data moves.
What practice managers actually face
- 1Receptionist drowning in calls. 30-50% of inbound rings go to voicemail. New-patient capture rate falls.
- 2Doctolib costs 159+€/month and routes patient data to a third party. The DSK has questions; the practice carries the liability.
- 3Voice-AI vendors record calls 'for QA'. Voice = biometric data under Art. 9 DSGVO. AVV alone doesn't cover special-category processing.
- 4EU AI Act Article 50 enforces 2 August 2026. Generic chatbots without disclosure scripts will be liable.
Voice agent designed for German medical practice
01
EU-only data flow
Twilio EU + Deepgram EU + ElevenLabs EU + LLM via European endpoint. No US transit. SCCs not required because no US transfer.
02
No-recording pipeline
Audio processed in-flight, never stored. Only structured intake (name, type, urgency, callback) logged as text. QA review over text logs.
03
Article 50 disclosure built-in
"Hallo, ich bin ein automatisierter Assistent" before the first AI response. Not just session start. Logged for audit.
04
AVV pack ready
Auftragsverarbeitungsvertrag signed before deployment. DSFA template. DSK 06/2025 conformity statement included.
05
Emergency escalation path
112 keyword detection routes to human or direct emergency dial. Article 14 AI Act human-oversight requirement satisfied.
Three engagement models
Praxis Audit + DSK Compliance Check
3.800 €
DSGVO + DSK 06/2025 + AVV review (7 days)
Praxis Voice Agent (DSK-konform)
18.000 €
Voice agent for triage + booking, EU-only, no recording (8 weeks)
Praxis Full Stack
38.000 €
Voice agent + website + patient portal + retainer (12 weeks)
Medical voice agents — frequently asked questions
Why not use Doctolib?+
Doctolib is a French company; patient data flows through their infrastructure. They have an AVV but the DSK 06/2025 raises specific concerns about cross-border medical data flows for AI processing. For a Berlin practice, in-Germany processing with a fully-controlled stack is the cleanest answer if it's available — it now is.
How does it integrate with our practice management software?+
We integrate with x.concept, Tomedo, MEDISTAR, Doctolib, and the bigger MV systems via their public APIs. Smaller PVS systems may need a custom adapter — we scope that in the discovery sprint.
What about GOÄ codes / Abrechnungs-Codes?+
The agent doesn't touch billing. It captures intake and routes to your existing PMS. Billing stays with you and your existing system.
How long until the agent is live?+
8 weeks end-to-end for MVP. 2-week pilot in shadow mode alongside reception. Go-live with monitoring once the capture rate hits 90%+ and complaint count is zero.