Automate patient intake, calls, and WhatsApp without recording sensitive conversations. GDPR-ready, DPA/AVV available.
Every missed call, delayed callback, and administrative burden impacts patient satisfaction and practice efficiency.
Peak hours mean patients reaching voicemail. Each unanswered call is a potentially missed appointment or frustrated patient.
Callback lists pile up. Patients wait hours or days to hear back about appointments, prescriptions, or questions.
Front desk staff spend their day on phones instead of patient care. Scheduling, confirmations, and reminders consume hours.
Forgotten appointments create gaps in schedules. Manual reminder calls are time-consuming and inconsistent.
AI-powered voice and messaging that handles patient requests, books appointments, and keeps your staff focused on care.
Handles intake, appointment requests, and prescription queries. Natural conversations that feel human.
Patients message when convenient. AI responds instantly with appointment options and information.
No recordings needed. AI extracts request type, urgency, and callback info as structured data.
Direct calendar sync. Appointments booked in real-time based on your availability rules.
Automated confirmations and reminders via call, SMS, or WhatsApp. Dramatically reduce no-shows.
AI identifies urgent requests and immediately escalates to staff with prioritized summaries.
We understand healthcare data sensitivity. Our system is designed from the ground up for GDPR compliance with clear data processing agreements.
Your practice is the data controller. LSM Agents operates as processor under Article 28 GDPR.
Full data processing agreement ready for signature. Compliant with German healthcare standards.
We can operate without recording conversations. Only structured data is captured and stored.
We collect only what is necessary. Request type, urgency, and callback information.
Data stored in European data centers. German hosting option for maximum compliance.
Healthcare-grade data protection
A seamless flow that handles patient communication automatically while keeping your team informed.
Patient calls your number or sends a WhatsApp message
AI identifies request type: appointment, prescription, question, or urgent
Appointment booked automatically or patient info captured for follow-up
Your team receives structured summary with all relevant information
Patient receives confirmation and reminder before appointment
Track performance, optimize workflows, measure outcomes
Our healthcare module delivers measurable improvements across key practice metrics.
Instant patient response eliminates wait times and callback queues
Track how many inquiries convert to booked appointments
Automated reminders significantly decrease missed appointments
Hours freed from phone duty redirected to patient care
See how AI patient communication works for your practice. Full setup, training, and support included.
We can operate without recording. We capture structured data (request type, urgency, callback info) rather than audio. This approach minimizes data while still enabling efficient patient handling.
Yes. The practice is the controller, LSM Agents is the processor with DPA/AVV under Article 28. We provide full documentation and are ready for compliance audits.
Yes, within rules you define. You can require human confirmation for certain appointment types or allow full automation for routine bookings. Your calendar, your rules.
The AI identifies urgent requests based on keywords and context. These are immediately escalated to staff with structured summaries and prioritization. True emergencies are directed to emergency services.